Your main role is to provide application support to DHL Business Units and to ensure the availability of these services with minimal disruption to business continuity. You will also provide basic support and analysis of incidents such as incident management, analysis of ticket trends and some real time monitoring through existing tools. WHAT YOU WILL DO Receive requests for support from business users Prioritize requests in accordance with agreed criteria and the needs of the organization in accordance with Service Level Agreements and current processes and procedures Investigate problems and support requests and determine appropriate action Provide correct responses to requests for supportwithin area of competence which include manipulating data, reconfiguring systems, helping to implement changes to operating procedures, training users or operations staff, producing additional documentation, or escalating requests Follow quality standards and policies relating to their technical specialization Liaise with staff responsible for the design and development of system enhancements Be assigned with specific project related tasks APPLICATION YOU WILL USE: Unix / Linux commandShell ScriptingOracle SQL WHAT YOU SHOULD HAVE: Degree in Computer Science, Information Systems or equivalent experience 1-2 years of working experience in performing L2 application support of large enterprise application Must have hands on knowledge on scripting languages like Java script and Shell Script.
Knowledgeable about security concepts or hands-on experience administering operating systems such as UNIX/LINUX/Microsoft Windows or ORACLE Databases. Knowledgeable about security concepts or hands-on experience on web applications/environments.
What makes you stand out You have solid experience in the field of Public Key Infrastructure (PKI), certificate management, and cryptography, along with a deep understanding of security‑relevant concepts.You possess very good knowledge of Microsoft Azure, ideally with a strong focus on cloud PKI and Microsoft cloud security services.You have experience administering Windows‑based and ideally also Linux‑based certificate services and are confident working in hybrid IT environments.You are familiar with modern security architectures such as zero trust, identity‑based security, and device trust, and are able to apply these concepts in practice.You have previously worked in an IT security or IT infrastructure environment and handle complex technical requirements with confidence.Your working style is characterized by analytical thinking, a structured approach, and a high level of personal responsibility.You enjoy working in a team, communicate clearly, and value sharing knowledge and developing solutions collaboratively.In addition, you have very good German and English skills, both written and spoken, enabling you to work confidently in an international environment.